Frequently Asked Questions
Everything you need to know about your favorite hair accessories and beauty essentials.
How long will it take for my order to ship?
Standard orders are processed within 2-4 business days. Once shipped, domestic delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We accept returns on most unused, unopened items within 14 days of delivery. Please note that for hygiene reasons, certain hair accessories and final sale items are non-returnable.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific destination.
How do I care for my Emi Jay hair clips?
To keep your clips in pristine condition, avoid direct contact with high heat, harsh chemicals, or prolonged exposure to water. Store them in a cool, dry place when not in use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.